Dear Mrs Shah-Desai,
I want to let you know how much I appreciated the care and attention carried out by you, Dr Dani and your colleagues when I recently attended your clinic for a ptosis operation.
Everyone, without exception, was most efficient, courteous and kind – three qualities that are very much valued. All seemed to know what was expected of them and how to fulfil that expectation.
If you could make this letter available for all to read, it will demonstrate that there are members of the public who think that Moorfields is a brilliant example of what the NHS can do.